Troubleshooting
Get help with common issues experienced while using the Clinician Desktop app
On navigating to the GDm-Health platform in your browser, you will be presented with a login page. Please enter your username and password. You will also be asked to select a location. After this point you will see a list of your patients. If this does not happen then please contact your IT service desk. Please note, there is no maintenance or calibration needed for the safe use of this software.
The application requires an internet connection and the website will work on the following browsers: Google Chrome, Internet Explorer version 11, Mozilla Firefox. IT security measures; Sensyne Health enforces Role Based Access Control (RBAC) as part of the offering. This ensures that the clinician can only perform the actions granted by the role privileges. Roles include GDm Clinician, GDm Administrator, GDm Super Clinician.
In tests undertaken internally by the development team using realistic data it takes between 1 and 3 minutes to create a new patient record. In clinic situations the elapsed time may be greater due to questions from the patient.
You can search for a patient using the search function in the top right-hand corner. You must enter at least 3 characters to perform a search. The search will only run on the view you have open- current or closed records, and location. You may need to switch your view to find the patient you are looking for.
GDm-Health is not a diagnostic tool and cannot provide a patient diagnosis. However, information displayed through the GDm-Health platform may inform diagnostic decisions that are ultimately the sole responsibility of the qualified physician using the platform.
GDm-Health stores patient demographic data and blood glucose readings. This data is stored in a separate location for each Trust and can only be accessed by authorised Trust users. Sensyne Health employees will only be able to access this data in specific and authorised scenarios as detailed in the company’s BMS.
If you have problems using GDm-Health, you should contact our Support Team who are able to assist you troubleshoot any issues you encounter on 03300 581 846. Alternatively you can email the support team on gdm-support@sensynehealth.com.
At go-live the reporting will take the form of a downloadable copy of all patient records for each Trust. Clinicians will be able to use this download to quickly calculate key items of data e.g. number of GDM patients treated in a specified time period. Clinicians will also be able to use the data to produce more complex bespoke reports in programs such as Excel.
GDm-Health Basics
Below are a series of five useful introduction videos to GDm-Health
The information is intended for healthcare professionals.
Chapter 1: IntroductioN
In the first chapter, we take a look at some studies that highlight the benefits of using GDm-Health for the remote monitoring of diabetes in pregnancy.
Duration: 2:20
Chapter 2: Overview
Next, we provide an overview of the GDm-Health system, which comprises of the patient’s smartphone app, the clinician’s desktop app, and the Agamatrix Wavesense JAZZ wireless blood glucose monitor.
Duration: 2:12
Chapter 3: CLINICIAN DesKTop App
In this third chapter, we present an in-depth look at the GDm-Health clinician’s desktop app which is used by healthcare professionals to monitor the blood glucose levels of women in their care.
Duration: 8:32
Chapter 4: Patient App
In this fourth chapter, we explain the features of the GDm-Health patient app and how it helps pregnant women with diabetes record and monitor their blood glucose levels and keep in contact with their healthcare team.
Duration: 2:32
